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For more information about reviews on ConsumerAffairs. June 18, I bought their 12 month 6 device protection and they stopped it a few months later without notifying me My computer has been hacked and now my business website is not accessible from my computer. My website I have worked so hard on and everything is on my computer I have lost out on so much business because of them. This has been so extremely upsetting. I rang them the other day and they told me bad luck.
Refused to refund me my money etc I have now had legal advice, have been in touch with the ACCC and we are taking this further. Next step is Department of Fair Trading. You are not going to get away with ripping people off. When I call they promise to remove the charges but never do! Plus all calls are sent overseas so my concerns fall on deaf ears!
March 30, Trend Micro contacted me and resolve the issue that I had. Thank you. Original review: March 24, I am 2 year Trend Micro user and contacted them to get some help. Requested money for advice? Reply was my name and my phone number. What a disgusting customer service that Trend Micro got?
Cheers for all users. I have raised a support case with them in December and now end of February it is still unresolved. I keep chasing every few days or so and each time I am told they are working on it.
Admittedly the issue reported is slightly non-standard, but my impression really is that they are just waiting until I give up. I will seriously reconsider renewing this product and recommending to any of my customers. So I asked how do I set the Password Manager for each user.
Do not purchase for multiple users unless you want to keep spending money. Helpful 16 people found this review helpful Not sure about Trend Micro? Take our two minute quiz to find the right Antivirus Software for you. They develop security software for the home, business and cloud computing environments. Free trial: The company offers a day free trial. Security options: Web monitoring: Trend Micro can monitor and control which websites are visited to prevent kids or employees from visiting certain sites.
Ransomware protection: Ransomware encrypts files to make them inaccessible, then the computer user is charged a fee to get a key to decrypt files so they can be used again.
If Trend Micro detects an attempt to encrypt files, it quickly backs up those files up then fights the encryption. Social network privacy: Best for: Individuals, families and businesses. Shelley Elmblad Financial Software Contributing Editor Shelley Elmblad is a freelance writer with years of experience covering small business, personal finance and tax software and mobile apps. Trend Micro Company Information.
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